Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery time
Standard shipping typically takes 6–12 business days within the continental US. International delivery times vary by destination and customs processing.

Shipping costs
Shipping is included in the price of your order — no surprise fees at checkout.

Order tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Delays
While we work hard to meet estimated delivery windows, occasional delays can occur due to carrier issues, weather, or high order volume. We'll keep you updated if anything changes with your order.

Incorrect address
Please double-check your shipping address at checkout. TruKnee is not responsible for orders shipped to an incorrectly provided address, but we're happy to help resolve delivery issues where possible — contact us and we'll do what we can.